Overview
PLX Network ("we", "our", or "us") operates the PLX Network mobile application (the "App"), a mobile cloud mining platform that allows users to mine PLX tokens. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the App.
We collect information necessary to provide the App, verify identity, and comply with regulatory requirements.
Information We Collect
Account information
Name, email address, date of birth, residential address, and password (hashed).
KYC information
Government-issued ID, passport, driver's license, selfie photos, and other documents or images you submit for identity verification.
Usage data
Device information (device model, OS version), app usage logs, IP address, timestamps, and crash logs.
Advertising data
Anonymous identifiers and non-personal data used to deliver and personalize ads through third-party ad networks and SDKs.
How We Use Information
- To perform KYC verification and confirm your identity for compliance and fraud prevention
- To operate and maintain the App and provide the mining service, including awarding PLX tokens
- To secure the platform, detect and prevent fraud, and protect user accounts
- To display advertisements and personalize ad content, using non-identifying data where possible
- To communicate important information such as updates, policy changes, support responses, and security alerts
KYC Document Handling
KYC documents (IDs, selfies, and other verification images) are required to enable certain App features. We:
- Use KYC documents solely for identity verification and compliance
- Encrypt all KYC data in transit and at rest using industry-standard encryption
- Limit access to KYC documents to authorized personnel and trusted verification partners
- Permanently delete KYC documents after verification is successfully completed, unless retention is required by law
Advertising & Cookies
Our App contains advertisements served by third-party ad networks. These ad partners may collect limited, non-personal information (device identifiers, approximate location, and usage signals) to deliver targeted ads. We do not share KYC documents or other sensitive personal data with ad networks.
We and our partners may use cookies, local storage, and similar technologies to operate, secure, and improve the App and to deliver analytics and advertising. Mobile SDKs may use persistent identifiers for ad personalization. You can control some of these choices via your device settings or app permissions.
Retention & Deletion
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Users can delete their account from Settings → Delete Account. The app may require password confirmation. After confirmation, we begin secure deletion of account data and KYC documents in accordance with this policy and applicable law. Deleted accounts cannot be restored.
Your Rights (EEA)
If you are located in the European Economic Area (EEA), our lawful bases for processing personal data include:
- Performance of a contract — providing the App and account management
- Legal obligation — KYC and compliance requirements
We may update this Privacy Policy from time to time. When changes are material, we will notify users via the App or by email. The effective date at the top will be updated when changes occur.
Contact
If you have questions, want to access or correct your information, or request deletion, contact us at support@plxnetwork.com.